On January twenty fifth I contacted American Airways, as I checked out our reservations and observed that my Daughter had us touring all day long, So I named to up quality our tickets to first-class as I didn't wish to journey all day in coach. I take advantage of lay try to vacation top quality as I am absolutely sure you are able to critique but I am endeavoring to save my Miles as we have been setting up a large relatives/graduation journey to Hawaii.
Ref: Ticket quantities 0012320492735/2736. We had to terminate our flight to Puerto Vallarta from Orlando on Sunday, February 7th resulting from illness. I comprehend we can easily use our tickets throughout the year from day of invest in.
I'm seventy seven year outdated I plan this fantastic holiday with my daughter to show her our heritage in Chile, we paid out Nearly $3000.00, we flew to South The united states Chile on twelve/27-01/06/2016, then the nightmare began the fly from Miami to Santiago scl , we seat while in the runway for two hrs as a consequence of baggage delayed, the pilot claimed it was problem with not sufficient personnel to load the plane AA957 with luggage. then our seats issue: seat 41A , my daughter Television set was damaged, my seat 41B my arms were being broken, wouldn’t transfer up, so and Once i really need to visit the toilet I couldn’t rise up, given that I've Diabetes I really need to check out the bathroom that is certainly why I took the top seat After i made an effort to climbing around the arm I Minimize my leg and was bleeding. I question the flight attendant for help, she was no help in the least. my daughter tried to help me by climbing above me considering that we couldn’t get any help. she slip and fell on both equally arms wanting to climb in excess of me and bruised The within of her legs really undesirable. We've shots of her leg and my leg look like elephant feet, allow me to inform you it harm so terrible I cried in the pain, the whole two months in Chile I'd to get sneaker a single size even bigger due to the fact my feet were being so swollen and my daughter couldn’t use her bathing fit given that The within of her leg had been all bruised up.
On December twenty five, My a few sons and I experienced a flight from Cleveland to Phoenix that was to depart at 7:50 using a end in Charlotte NC. At about three or 4 pm around the day of our departure, American Airways delayed our flight which would make us pass up our relationship in Charlotte which experienced no other flights out to Phoenix that day OR another! And why the hold off? No clarification. So with no help from an AA representative..(Nearly as if it was our fault) we found Yet another flight by way of Dallas…which still left in an hour or so and also a fifty percent. We manufactured it on the airport but with One more rude AA consultant, (I comprehended it was active with the holidays and all) I had been assured which i could get my bag in Dallas because we now had to spend the night time there. I asked him in regards to the tag that appeared like it was checked to Phoenix and he said curtly, you’ll just decide on it up in Dallas and recheck it in the morning. Very well the bag did not enable it to be about the conveyer in Dallas. When I questioned One more consultant about it, he claimed it was in a huge room and it was heading out after we remaining in the morning. I explained to him I necessary it for my lodge keep, and he advised me it might just take 4 hours to acquire it. Ok…nevermind…I’ll be again right here in 4 hours!!! So I still left for the Dallas lodge without the need of my luggage.. Obtained on our flight her comment is here another early morning and took off by the due date.
I would prefer to fly this Monday vs Sat but was explained to I can be charged a rate. That’s extraordinary , considering I happen to be flying with American for over six yrs and would never ever take into consideration flying with any one else at any time.
Please tell me how this can be fixed. I do enter the proper precheck amount about the reservation sort and The client service agent has also Look at it. This doesn't use good relations by using a consumer who flies 8 to 10 times a year.
I labored at Boeing for Numerous many years, until eventually I eventually arrived to my senses to the fact that the CEO Jim McNerney doesn't truly worry himself With all the ‘true operate’ currently being done. As a substitute, he cuts it down so far with layoffs, that he essentially shoots himself during the foot. You'll Feel This could hurt. Having said that, he leaves just a firm before the penny drops. He did the very same detail with 3M prior to he took the job since the Boeing CEO.
Just crafting to Permit you realize inspite of the difficulty in attending to my place on March two, 2016, plus the disappointment I'd Using the scheduling from you, I was very happy with the workers at Charlotte, North Carolina. All that I arrived in connection with were being most helpful and sort.
There is no American Airways consumer service e mail tackle detailed about the Formal Web site, nevertheless You will find a sort you may post via the website that sends your information to The shopper relations Office. You may obtain the e-mail form here: .
On Dec. 5th my wife, Tamar and good friends Keith and Janet Burd and I had been getting back from a 7 working day cruise on Movie star Cruise Traces. We ended up scheduled to return from Miami to Louisville, KY by means of Charlotte on American flight 2448 at one:00 P.M.The flight was delayed and we were vulnerable to lacking our connecting flight outside of Charlotte. The ticket agent confident us that we might have an abundance of time to make the connection in Charlotte. Well, the flight acquired afterwards and afterwards as well as the ticket agent then told us that we must make any connecting flight changes in Charlotte. Following the airplane finally arrived and all travellers boarded, there was An additional hold off due to mechanical challenges. Then, the flight was cancelled and we have been told to return into the gate the place an agent would rebook us. Ok so…..a hundred and fifty passengers with a single agent !
I even tried using calling on the telephone and got nowhere; all I could listen to is often a recurrent concept and Once i request to speak to shopper relations, I might get cling up on.
For starters, large many thanks and shout out to your Cust Svc rep Laura. She is quite welcoming and was capable to deal with my difficulty immediately. You must truly feel incredibly fortuitous to get her as an worker.
Dependant on this working experience I can only conclude that this follow appears being company as regular for American Airways, Primarily soon after witnessing signals about not removing cots from designated locations. How can a firm justify having more than 50 adults sleep on cots within an plane terminal? This needs to be a priority for the fireplace Marshals!
Undecided if this will do the job …. I attempted to speak to an individual about some problems and having reimbursed for Accommodations stay in Dallas because of skipped flight into Cellular Alabama. Also the gate agents in Dallas were no help at all with endeavoring to get lodge area or the rest. This might not be a large deal if was for myself a developed gentleman in my late 50’s . But this was my 24 12 months outdated daughter touring with two young children ( 2 1/2 yr and 3month aged ) touring again to view her loved ones simply because her Spouse is inside the Air Force stationed overseas.